Figlia & Sons Inc

Vincent 3 weeks ago

Worst company and customer service I’ve ever dealt with. The first red flag was that they charged my credit card the full service amount several days before they even arrived. The technician, Angel, showed up and spoke no English. A second person, who appeared to have little knowledge of AC repair, was brought in to translate. After two service visits, my AC unit still wasn’t repaired. When I complained, they tried to charge me for a third visit. I called another AC repair company, and they diagnosed and fixed the problem in 30 minutes…a clogged condensation drain tube. After, my AC works perfectly. I called Figlia three separate times asking to speak with a manager. Each time, I was told the manager was either busy or in a meeting. I sent an email as well and never received a response. I paid Figlia over $400 for a repair that wasn't completed, had to hire another company to actually fix the problem, and couldn't get anyone in management to address my concerns. I highly recommend NOT calling Figlia & Sons if you need your AC unit repaired.

Christina a month ago

My building uses HVAC’s, which are a huge headache and much more expensive than window ACs. This incident happened 2 years ago but I’m still furious and as I’m looking thru google to find service for my HVACS I want to contribute my experience with this company. I called to make a routine appointment at the end of the winter to service my 2 units. I was referred to Figlia by my building. Ok no problem right? They’ve been here before, they must know the routine. When the appt came, they did not bring the COI. I do not understand how a company who works in these buildings every day can forget a COi. If I forgot what I needed to work my clients for sure would no longer use me. So I give them another chance. They make the appt and no one comes. I called Figlia and they said the technicians could not enter the bldg. I called downstairs and NO ONE SHOWED UP!! What kind of nonsense is this?? I am self employed and when I have people come to work in my apt I have to give up any jobs I may have and not make any money that day. I cannot tell you how furious I am. If you make an appt with these people just be aware that some shenanigans like this may happen. I will never call Figlia again and anyone who asks me about them in my bldg is told this story. This incident cost me 2 days of work.

Howard Cash a month ago

We have used Figlia for years and they have always given great, professional service. We have 4 separate hvac units in in condo, and we have used Figlia to service or replace all of them. Great team.

Lew W a month ago

A brand new unit we bought less than 6 years ago is already dyng. Also, they play a lot of money games (charge extra for doing a standard COI, don’t come out until they bill your card in advance), and their customer service got nasty after we placed our original order. The machines are much much louder than their Ice-Age counterparts. Why I dealt with these guys I'll never know.

Reputation Fix Google Expert Agency 2 months ago

Excellent 👌