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Trusted Plumbing and Heating Help on the Upper East Side
Fred Smith Plumbing & Heating is a long-running plumber serving New York from its convenient Upper East Side location at 1674 1st Ave. Known for handling both everyday fixes and more involved heating jobs, this team is often recommended for homeowners and property managers who want a responsive, professional crew they can count on. Customers frequently mention that the technicians arrive on time, explain the work clearly, and complete jobs efficiently, which makes a big difference when you need plumbing or heating issues handled without extra stress.
What stands out most is the company’s focus on dependable service and clear communication. Whether it’s a repair, maintenance call, or a more complex project, Fred Smith Plumbing & Heating has built a reputation for being straightforward and practical. Many locals also appreciate the welcoming, inclusive atmosphere around the business, which adds to its presence in the neighborhood. If you’re looking for a heating contractor or plumbing service in Manhattan, this is a name that comes up often for its professionalism and efficient work.
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3.3
90 reviews
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Avoid at all cost!! Overpriced and careless management!! At the time of writing this they charged ~$175/hr for the plumber plus another ~$90/hr for a helper (which is not optional they send them regardless of the job) - so in total they charge over $250 per hour. If that isnt bad enough - THEY CHARGE YOU FOR THE TIME IT TAKES TO GO PICK UP PARTS WHICH CAN TAKE HOURS. They only charge for up to one hour but they should not be charging for this at all!! We scheduled a week out and they lost our appointment and never showed up day of. Had to call to “reschedule” them to come the next day, and provide all the details of the job again! The workers who did the work were kind and did a good job. But this was not worth the headache of working with this company. GO WITH ANY OTHER PLUMBER THAN FRED SMITH!
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One star. We disputed an invoice because the work described was not actually performed and the materials charge was unsupported. Instead of simply reviewing the documentation, Gustavo Linzan accused me of trying to avoid payment and threatened to place a lien on my property. Another plumber later replaced the gasket Fred Smith claimed had already been replaced, and the leak was immediately resolved. Fred Smith ultimately wrote the invoice off. Billing disputes happen. Threatening customers before verifying whether the billed work was actually performed is unacceptable.
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One of NYC most reputable and reliable plumbing companies.
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DO NOT WORK WITH THEM - THEY ARE LIARS. Said they would have someone at the apartment at 9 AM - my super had the water shut off and then called them at 10 they said "lunchtime", my super proceeded to call them and they told him someone was on their way and then at 2 PM they tell me no one is coming.
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Fred Smith Plumbing & Heating delivered reliable and professional service. They arrived on time, explained everything clearly, and completed the work efficiently. Very satisfied with the results and would definitely recommend.
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