Albany Mechanical Services Inc.

Claire Karlicek 3 months ago

Albany Mechanical provided fabulous service. The whole process of replacing our A/C from the diagnosis of the problems with the old unit to the completion of the instillation of the new unit, was easy and hassle-free. The crew, led by Jerid and David, were professional, knowledgeable and very competent. They were very respectful of our residence and property. A pleasure to work with!

Naz Basheer 3 months ago

My experience with Albany Mechanical Services left me very disappointed. Before scheduling, a licensed and certified technician had already diagnosed my Navien boiler and identified the failed components. I shared that information with Albany Mechanical Services. After paying a substantial diagnostic fee, I was told there were numerous additional issues and was presented with a proposal to replace the entire boiler. Instead, I had another contractor replace only the originally diagnosed components, and my boiler has been working properly ever since. Based on my experience, the whole process left me questioning whether the goal was to sell an unnecessarily expensive replacement rather than repair the existing unit. The recommendation simply did not match the outcome, and the high diagnostic fee made the experience feel more like a sales pitch than an honest attempt to fix the problem. I strongly recommend getting a second opinion before approving any major repair or replacement.

Jeffrey Dickert 3 months ago

I've been looking for a reliable HVAC company and I have Albany Mechanical a try. Prompt, courteous and most importantly they answer the phone! The young men who came to my home today yesterday and again today took care of our AC unit during this crazy heat! They stood by their work and didn't charge me for the return service! I'm a loyal customer and they have earned my future business! Thanks guys!

Frances 4 months ago

Five Stars is not adequate for the outstanding communications and expert installation we experienced when purchasing a new Daikin HVAC System. Our AC stopped working during a 90 degree week long heating spell! From my initial call, the System was installed within 48 hours by experienced, knowledgeable, courteous, and professional technicians. This is an incredible turnaround considering we were a new customer! I had mentioned my husband had a disability and did better with AC. Jason, Head Technician, rearranged the company's installation schedule to fit us in ASAP. The day after the initial call, a service call was made by Eric to assess the problem. He explained everything well and measured for a new system. That same day, a proposal was presented by Jason complete with explanation. We signed a contract online. Installation was the next day by Dan, Andrew, and two others. When they completed installing the system, Dan reset our thermostat. He also reset the NEST on my iPhone since I use my phone to change settings on the thermostat. He was thorough and kind. He also showed me what had been installed. They cleaned up very well. In addition, I experienced that their excellent customer service for all staff focuses on clarity. They welcome questions in person and by providing email, text, and phone call access. No ambiguity here. Written copies of proposals and statements are provided for the customer. We highly recommend Albany Mechanical for your heating and cooling systems. We are so confident in the company's operations, we now have a maintenance contract with them.

Maria Millington 4 months ago

I can not express how great Blake was! His expertise was above and beyond. I had 2 other companies come by and tell me they could not figure out my problem and I need to replace my entire heat pump!! Well Blake figured it out. It wasn't easy but he never gave up!! Amazing!! Beyond grateful! Also Thank you Tom B for helping me get such amazing service!! The best!!! Never calling anyone else again.