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Expert PTAC Installation and HVAC Repair in Long Island City
City Cool Air Inc is a standout HVAC repair and PTAC installation company in Long Island City, widely appreciated for fast response times, professional service, and a smooth installation experience. Customers frequently mention the team’s ability to handle complex projects with ease, from replacing multiple aging units to setting up new wireless thermostats that improve everyday comfort. Their work is described as clean, timely, and highly organized, with a knowledgeable crew that communicates clearly and gets the job done right.
Local property owners also value the company’s practical approach to proposals, pricing, and availability, which helps make larger HVAC projects feel manageable. Whether you need a full system replacement, apartment upgrades, or dependable maintenance, City Cool Air is the kind of HVAC contractor people recommend when they want efficiency, professionalism, and results that last. Trusted by over 100 customers, they’ve built a strong reputation across NYC for going above and beyond.
Review Highlights
Read ReviewsOutstanding Customer Service
Customers consistently praise the business for its exceptional customer service, with one reviewer highlighting over three years of satisfaction with installations and maintenance.
Reliable and Timely Work
Reviewers appreciate the business's work ethic and prompt communication, noting that they deliver projects on time, which is rare among contractors.
Fair and Competitive Pricing
The business is noted for its fair pricing compared to other providers, making it a recommended choice for installations and repairs.
Installation Issues and Lack of Accountability
A serious issue was reported involving improper PTAC unit installation without insulation, leading to significant property damage. The customer noted a lack of accountability from the management.
Missed Appointments
One reviewer experienced frustration due to the business not showing up for a scheduled service and poor follow-up communication.
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4.7
114 reviews
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I have been using their services for over 3years now and I’m still amazed by their customer service and work. They have installed walking fridge and freezer for my bakery as well as maintenance/repair on A/C unit and compressor ( fridge, blast freezer ) you name it. Always an outstanding service
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100% recommend working with City Cool, for their work ethic, prompt communication, and fair pricing. The only contractor during my condo renovation who delivered on time, which is so rare to come by. They also came by again to help troubleshoot the fan power as it was too strong. Their pricing was fair when compared to other PTAC providers. Love working with them!
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I can't say they have terrible service because they never showed up to the service they scheduled with us. The person I talked to ended all four calls I had with them with "will get back to you in 20 minutes" and only got back to me after one of the calls. I don't usually write reviews but felt compelled to put out a warning here.
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Great experience - installed a new PTAC unit and serviced my other existing ones. Competitive pricing and easy to schedule. Highly recommended!
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BE AWARE!!! I had this company replace my ptac unit. They just shoved it in the wall without any insulation. The cold air was getting inside easily through the crack they left wide open, and on the coldest night in NYC the unit stopped working just 4 month after it was installed. My pipes froze and burst at 4 am. Burned my hands trying to turn off the valve. Had my floors damaged, and in general, was left traumatized. If I weren't home, the entire building would be damaged. After extensive research,I found out the Islandaire unit they installed had no freeze protection enabled. Meaning the unit does not come on even when the temperature goes below 40 degrees. Apparently, that is how the Islandaire sells the units and is up to the installer to either order the unit with freeze protection on, or enable it themselves. They did not do it and that makes me very angry, especially that I asked during installation about freeze protection. Which they confirmed will work the same as all other 3 old units I had no problem with for 13 years. The manager Ganash, showed zero accountability, not even an apology. I will be taking this matter to court. If they installed Islandaire unit in your home, have it checked that freeze protection is enabled so you do not have to deal withwhat I went through.
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