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Family-Owned Plumbing Supply in the Bronx with Real Local Care
Westchester Square Plumbing Supply Co., Inc. is a long-standing plumbing supply shop in the Bronx known for its friendly service, deep product knowledge, and neighborhood feel. Customers appreciate the time the team takes to help them find the right fix, whether they’re sorting out a shower handle issue or arranging a main sewer cleanout. Even when a part isn’t in stock, the staff goes out of their way to guide people in the right direction, which says a lot about how they do business.
This family-owned business has been serving the community for generations, and that experience shows in every interaction. People mention helpful conversations, practical advice, and a team that genuinely cares about the neighborhood. If you’re looking for a dependable plumbing supplier in Westchester Square, this is the kind of place that blends old-school service with real expertise. It’s a solid stop for homeowners, contractors, and anyone who values honest help from people who know their craft.
Review Highlights
Read ReviewsOutstanding Customer Service
Customers frequently praise the business for its exceptional customer service. Jackson Cortez highlights the staff's dedication to helping customers even when no immediate sale is involved, showcasing their genuine care and community spirit.
Effective Solutions for Plumbing Issues
The business is commended for providing effective solutions to plumbing problems. Jose Montesa reports a successful installation of a main sewer cleanout, which resolved ongoing drainage issues, indicating skilled technical service.
Locally Owned with Community Focus
Reviewers appreciate the family-owned nature of the business and its deep ties to the community. Jackson Cortez mentions the owner's personal involvement and the friendly atmosphere, which makes it a welcoming place for locals.
Reliable Service
The business is noted for its reliability, with customers like fire surfer mentioning consistent service and fair pricing, contributing to a trustworthy reputation.
Inadequate Customer Service Experience
Nei Harris reports a negative experience with the staff's attitude and unhelpful response when seeking assistance for a plumbing issue, highlighting a potential area for improvement in customer interactions.
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4.5
48 reviews
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These guys are clowns. I went in asking for assistance to remove a shower valve cartridge and they asked for pictures, which I showed them. One of the gentlemen said I could "remove it by hand” Once I was telling them also that it was not possible to remove by hand because there was nothing to grip, he then said, "Well you got to pay me $300 an hour for a plumber!" and they both proceeded to laugh. Not the customer service I was expecting
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We kept having drainage issues, so install main sewer cleanout was arranged; the technician set it up properly and maintenance has been much easier since.
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This is the best place ever. Period. I said it. Period. The reality is whether it's for plumbing needs or you just need a cool, family oriented, caring group of people to chat with this is shop to walk into. They spent about a half an hour helping me navigate which product I needed to purchase to fix my shower handle even though the whole time they knew they didn't have it in shop and they weren't going to make any money on the transaction. In the mean time we chatted about work, local restaurants, and everything there is to love about the Bronx. By the way they have an entire drawer there dedicated to delicious restaurants in the area! They are family owned since the early 1900s and the owner Bob and his daughter Susan are stellar in customer service and go out of their way to help anyone who comes into their shop. Chrystal (I hope I spelt that right) even loves the shop so much she would rather stay in New York and keep working there than move down to her beautiful home down South. These people love NY and they love helping people and their business. Huge shout out to these folks and I will only be purchasing plumbing supplies from here on out from Westchester Square Plumbing!!!!
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Reliable service, average prices. I never knew this used to be a silent movie theater pre 1924.
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Best of the best right here! Great service, great people and great prices and locally owned! You can’t ask for more!
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