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Reliable Plumbing and Heating Experts in Buffalo
Hertel Plumbing & Heating Co., Inc. is a trusted plumber in Buffalo known for professional work, clear communication, and the kind of problem-solving that saves customers time and stress. With a strong local reputation and years of experience, this company is often praised for tackling everything from major pipe replacements to urgent leak detection with skill and efficiency. Customers appreciate that the team focuses on what actually needs to be done instead of overselling unnecessary work, which builds real confidence in their recommendations. One homeowner was thrilled with how the crew replaced galvanized steel piping with PEX and copper while making sure water was restored before the first night was over. Another customer said a gas leak that had stumped another company was found quickly by Hertel’s team, showing the value of experienced plumbing and heating professionals who know what they’re doing. Add in accommodating service and a dependable office staff, and it’s easy to see why so many people keep Hertel Plumbing & Heating Co., Inc. near the top of their list for future repairs and installations.
Review Highlights
Read ReviewsExceptional Customer Service
Many customers praised the business for its outstanding customer service, highlighting the professionalism and accommodating nature of the staff. Specific mentions include Angie and a team who provided excellent service during an A/C unit installation.
Expert Problem Solving
The business is highly recommended for its expertise in solving complex issues, such as quickly identifying a gas leak that another company couldn't find. Customers appreciate the efficiency and intelligence of the staff, particularly mentioning Dave and Landon.
Honest and Efficient Work
Customers value the honesty and efficiency of the business, with one review noting the fair assessment and necessary work done on plumbing without unnecessary upselling. The staff ensured minimal disruption by maintaining water access during repairs.
Responsive and Thorough Service
The business is commended for its thorough and responsive service, with staff members like Kelly, Jake, and Jordan going above and beyond to address concerns promptly and professionally.
Inconsistent Customer Service Experience
While many reviews are positive, there is a mention of poor customer service over the phone, suggesting a need for additional training for phone staff.
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4.1
90 reviews
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Thank you Kelly for returning my call on Saturday and quickly arranging a service call! Aidan and Andrew showed up promptly and worked for ~2 hours to resolve our plumbing emergency. We couldn't be happier with the service! Thank you guys so much.
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Horrible customer service… there should be some added training to whoever answers the phone.
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Very, very happy & impressed with the excellent customer service we received. From start to finish everyone was professional and beyond accommodating. Especially being a small customer. Would highly recommend. Extra shoutout to Angie & the 2 young men installing/removing A/C unit. TY.
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We had a gas leak that another top plumbing company couldn't find even after 5 hours of searching. Dave from Hertel Plumbing came out and found it in 30 minutes. Highly recommend! Dave and Landon were extremely professional, efficient, and intelligent experts. I will call Hertel for all future plumbing needs.
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I had all the galvanized steel pipes in my basement replaced with PEX and copper by Hertel Plumbing and I’m thrilled with the work. Both guys were very professional and were constantly working on swapping out the pipes and adding any new lines where needed. The job took two days and they made sure they could turn the water back on before they left the first night so I wasn’t without water. Another plumber tried telling me I had to get rid of all steel and copper pipes, and to replace every pipe I had, but the guys at Hertel plumbing were honest and only quoted the work that actually needed to be done. They’re on the top of my list if I ever need to get more plumbing work done in the future.
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