Martin Plumbing & Heating

Steven Wetzel 2 months ago

I realize that some people in our community think that Martin’s is pricey, but I’ve been using them for nearly thirty years, and have always found their products and service to be worth every penny. One of their service technicians was at my house this morning, to deal with my somewhat complicated (at least to me!) water system. He called twenty minutes before the appointment to ask questions about the problem, and therefore knew exactly what he’d be dealing with before he arrived. Therefore, he had the replacement part with him, and was able to fix my problem in a relatively short time, making sure that everything was working properly before he left. Very polite, very professional, and just seemed like an all around nice guy! I would strongly recommend Martin’s to anyone.

Austin Farrell 2 months ago

I was a little hesitant to call these guys after reading some of the negative comments. But Bill (I didn't get his last name) came out and highly impressed me. The Positives: My boiler was heating the house even with the thermostats turned off, and I had some water running out of the pressure relief outlet. Bill stopped by on the same day that I called the office. He said a motor and one of the values that control the hot water flow to my radiators needed to be replaced, and now the radiators no longer heat when the thermostats are turned off. He tried to figure out why the pressure relief valve popped and leaked water, but he couldn't pinpoint the issue exactly based on what he could see on the outside of my boiler. He had a couple ideas, but he couldn't be sure without tearing things apart. He gave me very clear descriptions of what to keep an eye on to try to diagnose the pressure relief system. In my (unprofessional) opinion, Bill respected my time and money. He didn't try to push some expensive repair on me or anything. And throughout the entire visit he was extremely descriptive and instructive on what he was going to do and what things meant. I really appreciate it when professionals try to walk you through these things, and it comes across as very honest in my opinion. The pressure relief hasn't leaked again, and the pressure in the system has remained at the proper pressure, so again I think he made the right call. If I need more work then I will be asking for Bill. The Negatives: The Martin Plumbing and Heating office made it very clear from the beginning that they were going to charge me based on when Bill left to come to my house until he returned to the office, and I at least appreciate that clarity. And overall the total bill for how long he was here and how much work he performed felt a little bit high. Bill was here for about 3 hours maximum, diagnosed the problem, replaced a motor, and replaced a value, and in total it was $565. However, if that's the cost required to work with someone who is honest, knowledgeable, and takes the time to explain things to you, then I would pay it again.

Random Guy 4 months ago

These guys came out a couple times to help with issues I was having with my water heater and boiler. They arrived both times within a couple hours of calling, were extremely knowledgeable and friendly, walked me through everything they were doing, and went above and beyond to help me out. They're definitely going to be my go-to for plumbing and heating issues going forward.

Nate S 6 months ago

They got paid a lot of money to redo the plumbing of my grandmothers house and to replace the furnace and two days of using the toilet and the drainage system is leaking on the brand new furnace and the furnace isn’t even connected to the living room. They need to get experienced workers that know what they are doing. Or at least not half ass things goes to show how little they care about their clients just in it for what money they can get