Upstate Air Heating & Cooling is a trusted HVAC service in Rochester for homeowners who want straightforward advice, skilled workmanship, and fast, courteous support. Customers consistently highlight the team’s ability to listen first, explain options clearly, and recommend the right solution without the pressure. Whether you need help with a failing furnace, a new air conditioner, or a full system upgrade, this is the kind of local company that makes the process feel manageable from the start.
One of the things people appreciate most is the professionalism of the crew. From timely arrival updates to careful installation and thorough troubleshooting, heating and cooling repair here is handled with real attention to detail. Reviewers also mention how helpful the staff is when it comes to scheduling, follow-up, and making sure everything is working the way it should. That kind of reliable communication goes a long way when your home comfort is on the line.
For Rochester property owners looking for a dependable team for furnace installation, AC replacement, or year-round indoor comfort solutions, Upstate Air Heating & Cooling stands out for its knowledgeable service and respectful approach. It’s a strong choice for anyone who values honest guidance, efficient work, and a company that treats your home with care.
Really helped when I was in a pickle. Fast and figured out the problem quickly
We recently bought our first home—our forever home—and ran into unexpected issues with the furnace. It was brand new, but had been installed incorrectly by the company who flipped the house. Thankfully, we found Mike from Upstate Air Heating & Cooling! Mike was incredibly professional, kind, and helpful. He quickly figured out what was wrong and got everything re-installed the right way so the furnace now runs perfectly. He really took the time to understand our situation and walked us through the best solution to get things fixed fast. He also walked us through our entire HAVAC system so we are now familiar with how it works, how it should sound and how to maintain it. We’re so grateful for his help and highly recommend Upstate Air to anyone needing HVAC work. Mike truly went above and beyond!
Mike R was super helpful in finding and fixing my furnace problem! He was professional, courteous, and extremely thorough in explaining the issue and my options. He is extremely knowledgeable and friendly! I will definitely be using Upstate Air in the future and will certainly recommend them!!
Outstanding company service. So professional and Technician Mike really knows his job!
I reached out to Upstate Air and Doctor Electric after Isaac Heating blew out my master breaker while assessing my non-working 9 year old Rheem AC. The following week, Isaac sent their manager who gave me a hefty price for the electric upgrade and a new AC that would need 1-2 weeks to begin. It was through my neighbor's recommendation that I contacted Dr. Electric to upgrade my electric panel. Matt, manager, temporarily restored my panel that day, and the following day, 2 competent, very respectful and conscientious electricians completed the work in a few hours for a thousand dollars less. I still needed a new AC. I called Upstate and the following day I met Mike R. His knowledge, ability to listen to the customer, and respectful manner gave me reassurance that I was getting what I needed and wanted. The next day I had a new AC installed, made compatible with my older furnace. I am so happy and pleased. I am now switching to Upstate Air for future service on my furnace and AC.
Leave a Reply