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A Friendly Neighborhood Hardware Store in Syracuse
Salt City Hardware is the type of hardware store that makes shopping for home projects feel easy. Located in Syracuse, this local favorite earns praise for having far more inside than its modest exterior suggests. Customers mention everything from duct tape and screws to larger items like grills, with staff ready to help instead of leaving you to wander the aisles. That kind of hands-on service is a big reason people keep coming back.
Shoppers also appreciate how approachable and helpful the team is, from the first phone call to loading purchases into the car. It’s the classic local store experience: friendly greetings, real assistance, and a staff that walks you right to what you need. If you’re looking for a dependable home improvement store with strong customer service and a welcoming feel, Salt City Hardware is a great choice in the Dewitt and Syracuse area.
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4.6
124 reviews
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After countless fruitless trips to a certain mega-store I go here now. They have every piece I can't find at the big box store. A store associate always greets me and gets me to where I need to go quickly.
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Avoid online shopping at Ace. Bait and switch tactics. Bought a product with sufficient stock and this store, only to be not fulfilled for days until it just got cancelled for having no stock. Other time got a good deal online for *once again* an in stock product. This time next day at 7 am got notification "ready for pick up", around noon as I'm driving there on a parking lot receive email "order is cancelled". Don't even waste time calling local store, always busy line or no answer, called corporate support line was told they had a website error and I wasn't supposed to get a deal I got.... just avoid
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Went for a rare part to fix antique ( well old)hose bib. They had it!!. Cashier was very friendly
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This place is exactly what a local hardware store should be. The staff greets you when you walk in, asks if you need help, and actually walks you to the item instead of vaguely pointing somewhere into aisle 14 like it’s a scavenger hunt. Everyone is friendly, helpful, and approachable, which honestly makes spending money here way too easy. “Take my money” pretty much sums it up. Great customer service is getting harder to find, and this place absolutely gets it right.
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Very friendly and helpful staff. I will definitely go there in the future.
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